Join the journey with TOPdesk on Tour
The world constantly shifts and changes, and so does the work we do. That’s a great thing, but we need to keep learning and adapting. So join us for the day to share knowledge and your TOPdesk experience with your peers. Panel talks, workshops, networking opportunities—there will be something new for you to discover all through the day.
No matter how long you’ve been part of the TOPdesk world, there’s always more to discover. That’s why we invite you to join us for TOPdesk on Tour, where we'll take a journey together to learn from industry experts and peers, to get hands-on experience of the software, and—just as importantly—to share experiences in a fun environment.
Guest Speakers
Rachel Wright
Student Services Desk Manager, ARU
Georgie Hewson
IT Technical Project Manager, Elis
Maureen Tucker
Customer Service Executive Administrator
Fintan Breen
Head of Customer Service, University of Limerick
Matt Fuller
Service Desk Manager, VIVID Homes
Stuart Walton
Deputy Director of Digital & IT, Birmingham Newman University
Phil Payne
Group IT Director for Customer Experience, Bidvest Noonan
Rachel Wright
Student Services Desk Manager, ARU
Georgie Hewson
IT Technical Project Manager, Elis
Maureen Tucker
Customer Service Executive Administrator
Maureen has been a part of the Academic Registry Division since late 2018, firstly as a member of the Student Records team before joining the Customer Service team. Maureen was a part of the project team for TopDesk implementation for Academic Registry in 2020. Maureen's role focuses on training, service enhancements, quality assurance and reporting as well as being a Topdesk Superuser for the division.
Fintan Breen
Head of Customer Service, University of Limerick
Fintan Breen is The Head of Customer Service in the University Of Limerick.
Drawing from his vast experience, Fintan will share insights and practical strategies in his talk on customer service, innovation, and management. Attendees can expect to learn effective techniques for enhancing customer experiences, cultivating innovation within their organizations, and implementing sound management practices.
Matt Fuller
Service Desk Manager, VIVID Homes
VIVID is the sixth largest developer of new homes amongst housing associations in England, having built over 1,390 last year.
Matt has over 25 years' experience in IT, and has been building and managing teams since 2005. Knowledge Management is an area of interest, as he enjoys making information easily available to others.
Stuart Walton
Deputy Director of Digital & IT, Birmingham Newman University
After ten years as a secondary school teacher of IT and Computer Science, I joined Newman University in 2015 as a technician.
My initial role involved supporting audio-visual matters and lecture capture. In 2018, I was promoted to be IT Support Manager, a role I was in until December 2022 when I became the Deputy Director.
As IT Support Manager I introduced TOPdesk to the university in June 2021 and have overseen its spread into other service areas around the university.
My role as Deputy Director has three main strands:
1 - Administration, configuration, and evangelism of Enterprise Service Management.
2 - Maintain and improve the university's cyber security posture.
3 - Coordinate training for the university community as a result of IT change.
Phil Payne
Group IT Director for Customer Experience, Bidvest Noonan
Phil has worked with IT Service Management for over 20 years. At Bidvest Noonan, he has implemented TOPdesk across several departments, starting the journey to full Enterprise Service Management.
About the event
Customer presentations will be at the heart of the day, so that you can see how your peers are getting the most out of TOPdesk. These will take place alongside panel sessions, workshops, and of course our popular Tips & Tricks session.
The day will start at 10am and will run until 4pm. We'll provide lunch and will host a networking session afterwards.
We'd love to see you there, so please sign up using the form on this page. While we have hired a large venue, we do still have a limit on the number of people we can host for the day, so we'd recommend signing up sooner rather than later!
Our full agenda and speakers can be found above!
We hope to see you on the 13th September!
Sign ups have now closed
Where to find us
TOPdesk on Tour will be taking place at the Museum of London Docklands.
No 1, West India Quay, Hertsmere Rd, London E14 4AL