How we operate as a collective to obtain success and growth.
Luis Soares
Managing Director
TOPdesk UK
Coffee break ☕
11:25 - 12:05
Customer Presentation
Rachel Wright, Anglia Ruskin University
12:05 - 12:45
Round Tables
A series of round tables to give you the opportunity to discuss and knowledge share, helping everyone grow together.
Lunch 🍲
13:15 - 13:45
TOPdesk Tips & Tricks
Taking a look at ways to make your experience working with TOPdesk even better, focusing on efficiency, accessibility and time saving.
Chris Falshaw
Head of Support, UK
13:15 - 13:45
'Better Together': the Internationalisation of TOPdesk
The techniques and focuses used in evolving from total autonomous teams to more collaboration, while growing across the globe.
Everdien Kolk
Executive Team - Customer Care
13:50 - 14:20
Product Deep Dive
An in-depth demonstration of the TOPdesk platform and its capabilities, including compatibility, looping and change management.
Marloes Meijer
Product Manager
13:50 - 14:20
Stakeholder Engagement to Increase Change Adoption
Create successful projects by understanding the social process of attitude change, the key principles of stakeholder engagement, and how to best encourage involvement.
Renske van der Heide
Product Manager
14:25 - 14:55
How to properly land AI and Automation in your IT Services
Starting to use AI and automation is easier said than done. Or is it? Small steps to easy success can become giant leaps and help your service department lift off and land on its feet. Let's make IT smart again!
Roeland van Rijswijk
Service Management Consultancy Lead, NL
15:00 - 16:30
Wrap up, Drinks and Networking
Close off the day with a drink and celebrate a day of learning with your peers!
