No More “While You’re Here” - How TOPdesk is helping our IT department, and our university, mature
Stuart Walton, Newman University
12:05 - 12:45
Round Tables
A series of round tables to give you the opportunity to discuss and knowledge share, helping everyone grow together.
Lunch 🍲
13:15 - 13:45
TOPdesk Tips & Tricks
Taking a look at ways to make your experience working with TOPdesk even better, focusing on efficiency, accessibility and time saving.
Chris Falshaw
Head of Support, UK
13:15 - 13:45
How to properly land AI and Automation in your IT Services
Starting to use AI and automation is easier said than done. Or is it? Small steps to easy success can become giant leaps and help your service department lift off and land on its feet. Let's make IT smart again!
Roeland van Rijswijk
Service Management Consultancy Lead
13:50 - 14:20
Product Deep Dive
An in-depth demonstration of the TOPdesk platform and its capabilities, including compatibility, looping and change management.
Dirk van Zijl
Product Owner
13:50 - 14:20
The Effects of COVID-19 on Culture
How resilience, collaboration and culture have become further embedded in the company DNA as a result of the global pandemic.
Nick Spier
Head of HR and Recruitment, TOPdesk NL
14:25 - 14:55
Application Management Workshop
Exploring best practices on three common themes for Application Managers: Outward Communication, Documentation and Stakeholder management
Arvid Plugge
Technical application manager
14:25 - 14:55
'Better Together': the Internationalisation of TOPdesk
The techniques and focusses that TOPdesk has used in evolving from total autonomous teams to more collaboration while growing across the globe.
Everdien Kolk
Executive Team - Customer Care
15:00 - 16:30
Wrap up, Drinks and Networking
Close off the day with a drink and celebrate a day of learning with your peers!
